For the final month, digital storefronts, brick-and-mortar retailers, and developer CD Projekt Purple have been processing refunds for Cyberpunk 2077’s busted console version. That features the sport’s $250 collector’s version, which in a single case CDPR refunded with out making the shopper in query return it, according to a new report by Vice Games.
“I used to be shocked I didn’t must [send it back],” a participant named Steve advised Vice Video games. “So I nonetheless have all the things. As a buyer, I really feel they [CDPR] ‘made good’ on it. Simply present proof and we’ll return your cash.”
In Steve’s case, that proof was the Xbox One collector’s version of the sport, and the entire swag—stickers, artwork work, the sport’s music, and a statue of protagonist V dual-wielding pistols whereas hopping off of a motorbike—it got here with. Steve’s refund totalled near $300 together with sale tax, and was despatched over PayPal. In the meantime, he nonetheless has the sport and all of the stuff it got here with, and no phrase from CDPR on whether they’ll be sending him the paid delivery to provide any of it again.
Vice Video games stories that some folks searching for refunds had been advised they must ship their copy of the sport again to the corporate sooner or later as a part of the general course of, however up to now haven’t been required to. CDPR didn’t reply to Vice when it adopted up with a request for remark about whether or not the return coverage would ever be enforced.
Given how a lot additional money and time can be required to coordinate the returns a part of the method, it’s comprehensible that CDPR may not be on high of it. It’s additionally much more beneficiant than another corporations might need been. Fallout 76 was additionally fairly damaged when it launched, and its collector’s version gamers needed to wait over six months for Bethesda to finally send them the canvas bags it had initially promised them.